Every guest request, answered faster.
One Guest Care card in every room. Guests tap or scan with their phone to rate their stay, ask housekeeping, report a repair or send an urgent alert. Your staff see it instantly on KR17, with the room number already filled in. No app for guests, no phone tag with the front desk.
Built in Reno by 3KsAutomation. Try the guest side yourself: open the demo card.
Tap, route, done, and every step is timed.
Guests already have the phone in their hand. Guest Care turns it into a direct line to the right team, and KR17 makes sure someone owns every request.
Guest taps or scans
The NFC card or QR code in the room opens a page with four big buttons. No app, no login, no phone call.
The right team gets it
Housekeeping, maintenance or security see it on KR17 with a chime, the room number and a running timer. Urgent alerts also text on-duty staff.
Done, logged and reported
Staff claim it and mark it complete. Every request lands in your own Google Sheet by department, and in a monthly report.
Faster answers, happier guests, better reviews.
Published hospitality research on what guests expect and what reviews are worth. Each number links to its source.
higher room rate a hotel can charge for each 1-point rise in its review score (on a 5-point scale), with no drop in occupancy.
Cornell Center for Hospitality Research, 2012of travelers read 6 to 12 reviews before choosing a hotel.
TripAdvisor / PhoCusWright, 12,000+ travelers, 2014are more likely to book a hotel whose management responds to reviews.
TripAdvisor / PhoCusWright, 2014is how long frequent U.S. travelers say a hotel should take to answer a text request before they have a right to complain.
ALICE survey of 400+ frequent travelers, Hotel Managementof hotel guests prefer to use technology to raise a concern or ask a question rather than walk to the desk.
AppyHotel survey of 1,000 hotel guests, 2013apps for guests to download, and no new phone system. A card, a phone they already carry, and KR17 on a tablet or staff phones.
How Guest Care is builtYour own numbers, every month
- Minutes from guest tap to staff response
- % of requests answered within 5 minutes
- Requests completed, by department
- Share of 5-star guests
- Busiest rooms and hours
- Security events, the reason and who responded
Delivered as a one-page PDF report and a live Google Sheet, so owners see results, not promises.
What could better reviews be worth to you?
Enter your property's numbers. The estimate uses the Cornell finding above: about 11.2% more rate power for each full point of review score. Small rises add up.
This is an estimate, not a promise. It applies a published research finding to the numbers you enter. Real results depend on your market, your team and how you use the feedback. Your monthly report shows your actual response times and ratings.
Built for the people who run the property.
Guests
- Help without calling or walking down
- Works on any phone
- Urgent help in two taps
Staff
- Sign in with a 4-digit PIN
- Claim, complete, done
- Clock in and out on the same screen
Managers
- Every request timed and owned
- Escalation after 10 minutes
- Work orders by department in Google Sheets
Owners
- View-only login to reports and hours
- Monthly PDF you can forward
- One price, no surprises
How much now. How much a month.
Pay now = setup plus one programmed card per room ($5 each). Pay yearly and get 2 months free.
| Plan | Hotel size | Pay now | Each month |
|---|---|---|---|
| 30-day pilot | Any size, 25 rooms of cards on loan | $199 | Credited to setup |
| Starter | Up to 40 rooms | $449–$549 | $129or $1,290/yr |
| Standard | 41 to 100 rooms | $754–$1,049 | $219or $2,190/yr |
| Plus | 101 to 150 rooms | $1,254–$1,499 | $299or $2,990/yr |
| Resort & Casino | 150+ rooms, towers | Quoted | $2 / room |
Every plan includes
- Room cards set up, tested and placed
- KR17 staff app with unlimited staff logins and printed login cards
- Rapid Response screen alerts and text alerts
- Work orders by department in your own Google Sheet
- Staff clock in and out with hours
- Owner login and a monthly report you can share
- Staff training and local support from Reno
Staff tablets (optional)
How many? One per station on shift, not per person. Most 10-person staffs need 3: front desk, housekeeping and maintenance.
One-time setup, $0 a month. Staff phones log in free.
Each tablet: 11-inch, case, stand and charger, set up and locked to KR17. Rented tablets (12-month minimum) are picked up if you cancel. Bought tablets stay with you.
Simple billing: pay by card online. KR17 shows a 7-day countdown before each payment. Service pauses only if a payment is missed, and comes back the same day it's paid.
Common questions
Do guests need to download an app?
No. Tapping the NFC card or scanning the QR code opens a web page on any modern phone.
Does Rapid Response call 911?
No. KR17 helps your staff respond faster. Guests are told to call 911 first for life-threatening emergencies, and the alert goes to every on-duty staff member with the room number.
What if nobody answers a request?
Every request shows a running timer. Requests waiting more than 10 minutes are flagged to supervisors, and urgent alerts can also be texted to on-duty security and managers.
Do we need new hardware or a PMS integration?
No. Staff use a tablet or their phones in a browser. Tablets are optional: use your own for a $49 one-time setup each, or get ours at $349 each to keep ($29 a month to rent), a 3-tablet kit for $949 ($79 a month) or a 5-tablet kit for $1,499 ($125 a month).
Who owns the data?
You do. It's kept for 12 months, it's never sold, and you can get a full export at any time.
How fast can we start?
Most properties go live within a week of the onboarding checklist: cards written and placed, staff logins printed, and a 30-minute staff walkthrough.
Start with a 30-day pilot for $199.
The full $199 comes off setup if you stay. Kevin will set up a card for every room on the pilot and train your team.
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